Using Facebook Messenger for business can deliver a great customer experience.But first, it’s important to understand why people go social. Social media channels are the preferred communication route for customers. The truth is that without customers, businesses wouldn’t exist – that’s the number one reason for having great customer service.
So let’s try to understand how we can integrate Facebook Messenger as a channel for our customer service. 1) Activate the “Messages” function of your company Facebook page. Within your Facebook page settings, under the “Messages” section, you will find an option called “Allow users to contact my page privately”, using the “Send a message” button
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman7096288 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman7096288 can let us know if they help or not.
Troubleshooting. How do I report a problem with the Messenger app? I can't log into the Messenger app. I can't see my messages in Messenger or connect to the Internet. I can't reply to a specific message or conversation in Messenger. Why is there a limit for sending messages in Messenger? Why am I not allowed to send messages in Messenger?
4 Facebook Messenger customer service tips for support teams Every support channel comes with its own set of best practices. Some of the soft skills needed to engage with a customer over the phone, for example, don’t apply when responding over email.