Why is empathy important in customer service? Using the right empathy statements and phrases for customer service makes all the difference between a poor or delightful experience. According to the Empathy Index, “Empathy is more important to a successful business than it has ever been, correlating to growth, productivity, and earnings per employee.”How does empathic use my personal information? Empathic and its operational service partners collect and use your personal information to process use of these systems and deliver the services requested. It is possible that Empathic may also use personal information to inform you of other products or services available from Empathic and its affiliates.What is an empathic counselling centre? Empathic Counselling Centre is a safe, non-judgmental environment in which you can feel and explore these emotions. Empathic Counselling Centre specializes in anger management therapy. Anger is a complex emotion that requires an in-depth look into the many roots that causes it to arise.What is empathetic communication? Thus, empathic communication, in the simplest definition, means showing the other person that s/he is listened to and that their inner universe (thoughts, emotions, attitudes, values, etc.) is being understood.