How do i contact willow or elvie customer care? If you still need to contact a live person, Elvie customer care team can be reached at [email protected]. Willow’s customer service is available over the phone or via text during business hours at 1-888-WILLOW-3 or by email at [email protected]. Please remember that the Willow and Elvie cannot be returned once opened.What is the warranty on my elvie pump? If your pump or accessories are damaged, you have a two-year warranty with Elvie Pump and 90 days on the pump parts; the Willow includes a one-year warranty from date of purchase as well as replacement parts for 90 days.How smart is elvie pump? SMART: Connect to the free Elvie Pump app to monitor milk volume in real time, track pumping history for each breast and control the pump remotely. RESPONSIVE: Elvie Pump automatically switches from Stimulation into Expression mode when it detects let-down and will pause when the bottle is full. One less thing you need to think about.How accurate is elvie? 1. Bottles are inaccurate with some measurements. This isn't a big deal to me because every bottle I've measured is inaccurate as well. Elvie is the closest to accurate I've seen. Here are the measurements I got: 1. After turning the pump on, sometimes it will suction _really_ hard and then shut itself off.
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