How do i contact eclinicalworks support? Create a ticket through their website and follow up on your case number if they don’t call through their support phone number unless you are working with an eClinicalworks software reseller. eCW Support #508 475-0450. Alternatively, submit (preferred) through the website. I have never contacted eClinicalworks before. Great!Does ecw have 24 hours of support? “I have to say I’m very impressed that eCW now seems to have support available essentially 7 days per week almost 24 hours per day - they called me to work on the ticket both on Saturday (was still away on vacation) and Sunday as I had requested,” said Jeff Sicat, Virginia Weight & Wellness.What to do when ecw is not working? Workstation or Client fixes – Re-register the DLLs when eCW starts acting a little wonky. We will provide a post when we have a moment. Server fixes – Restart processes on the eCW server when no one can login into the eCW system. (This is for on-site local-hosted only)Why cant my provider login to the ecw emr? If a provider does not see the functions described in this training manual when they log into the eCW EMR, contact your eCW administrator to make sure the providers login has been correctly configured. To ensure patient security, RHIOs only process transactions from authorized practices and practice members.