What is customer service in simple words? In simple terms Customer service means making sure the customer is delivered exactly what was promised and committed at the time of online purchase or time of sale by a salesperson — in the assured time frame !What does the s stand for in customer service? The S in B.L.A.S.T. stands for Satisfy, which is similar to Solve. Customer service staff should figure out what they have the power to do to make the issue right with the customer. Sometimes, the customer simply wants to know that the issue will be discussed and addressed in the future.What are the most common call centre abbreviations? These are the most common 100 call centre abbreviations: Abbreviation Term CB or CL BK, Call back CC Customer care CCI Customer called in CIN Customer I/D number 96 more rows ...When should i use the customers name in a call? As soon as you receive a customer’s name, use it. Write down the inpidual’s initials in order to 'monogram' the call. This will help you remember the client’s name and will personalize the call for you. While you should use the customer’s name, don’t abuse it. Include it naturally throughout the conversation.
7. Churn. 9. Coaching. 10. Customer Satisfaction Score (CSAT) Customer service has its own lingo including various different terms new and old. As customer service shifts to focus more on support and experience, the terminology changes and it is important that you stay up to date on all the newest lingo.