Why choose dixa for your customer service? Dixa’s founders felt that there had to be a better way to do customer service, one that not only allowed for exceptional experiences for agents and customers alike, but that allowed brands to create friendships with their customers. Dixa was founded based on this principle.Where is dixa based? In the heart of Copenhagen with offices in London, Kyiv, Melbourne, Berlin, New York City, and Tel Aviv. Incredible growth since our global launch in 2018, with customers in 20+ countries. 2015 Jacob, Jakob, Krisztian and Mads sit down at a cafe to celebrate founding Dixa.How much does dixa cost? With the ability to incorporate 3rd-party apps and social media engagement, Dixa provides alerts for escalations, automated routing, a robust customer database, and a live chat in-app option that gives insight with the use of its' surveys & feedback interface. Starts at $12 per agent per month. Free Version available. Free Trial available.What is the growth story of dixa? Dixa raises $36M Series B and continues international growth journey adding numerous customer-centric brands to the Dixa family. Dixa starts off the year by acquiring the knowledge platform Elevio and then raises $105M in Series C funding to transform customer service the world over.
Contact Us; Book a demo . Phone . Talk through complex issues with ease. A flexible, full-featured call center and phone system that runs in your browser. Book a demo . Intelligent call distribution Build your dream call center structure in minutes without assistance from IT. Dixa has provided us with this one-screen wonder.”
With the flow builder in Dixa, you get superpowers when editing them, which is awesome! So let’s get started! To set up a call flow can be really simple; all you need to do is the following: Settings > Phone > Add call flow. You can name the call flow anything you like. Important: Be sure to select the phone number in question & activate the flow
After a smooth transition from Zendesk, we now have a holistic view of all agents and customers interacting easily with Dixa. Customer Champions can do more for customers and for the business because the algorithm gives them more agency over how to create value in every customer engagement. Stacy Justino. Director of Customer Happiness at Wistia.