What is customer service training course? Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.What is customer service program? A customer service programme consists of standards and training. All staff follow these standards to ensure that service is maintained at the necessary level to keep your customers happy. The goal of customer service is customer satisfaction.What is customer service class? Class Outline: Successful customer service is an on going process of meeting and exceeding customer expectations. It requires good interpersonal skills and efficient and effective communication.What is customer support? Customer support is a service provided to help customers resolve any technical problems that they may have with a product or service. When people have problems or want to ask a question about a product, they contact customer support.
In this online course, you will discover the 7 essentials to excellent customer service to maintain happy customers and clients who will never leave you for the competition. Highlights: 22 practical tutorials. Learn why customer service is so important and the impact it has on your business.