What are the duties and responsibilities of customer service? Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes.What are the duties of customer service in retail? The job of a Retail Customer Service representative is to handle customer questions and complaints regarding the products or services related to the store, they work for. The main responsibility of retail customer service representatives is to answer emails and accept phone calls from customers.What are the duties of a customer service agent? A customer service agent is generally responsible for ensuring buyer satisfaction, even after a transaction is complete. They may solve problems, address complaints and process returns. Depending on the establishment, a person in this role may interact with customers over the phone, in person, or both.What is the job description of client services? Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved. Their job description involves contacting clients to identify their needs, and then facilitate the process to meet the needs and requirements.
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