What is the difference between a help desk and service desk? Service Desk was defined as a management component (strategic component) in the overall ITSM process, whereas Help Desk was described as a component of Service Desk that primarily focuses on end-user services. Hence, the difference between helpdesk and service desk is now pretty much clear.What is cms support? The Enterprise Portal is a single sign-on, responsive platform that provides access to 60+ CMS healthcare based applications.What is cms enterprise portal? To put it in layman’s terms, an intranet is your company’s internal website, used by employees to communicate with each other, and access the information needed to perform their daily jobs. CMS (short for Content Management System) is the platform which manages your website’s content.
CMS Help Desk Functions CMS Enterprise Portal Help Desk User Guide 9 Document Version 2.1 3. Help Desk Functions CMS Applicationteams are responsible for managing their own Tier 1 Help Desk to assist their application end users. Tier 1Help Desk users and some Approver roles canperform the following functions in CMS Enterprise Portal: •