Quick Asked: Client Service Vs Customer Service?

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Last update: 12 Apr, 2024 278 Views

What is the job description of client services? Client Services Responsibilities:

• Ensuring a positive and professional client service experience.
• Managing client inquiries via phone, email, online, or in person.
• Directing client complaints or complex queries to relevant departments in a timely manner.
• Providing clients with technical assistance on products and services.

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What is the difference between customer service and technical support? Technical support is a type of customer service. The main difference is how you define the “customer”. If your customers are internal staff members, you’re simply providing service and help in a technical manner for internal processes.

What is the role of client services? Agency Role. Client services managers connect an agency's creative efforts with advertisers’ needs, from leading a first meeting on a new account to researching media outlets for a campaign. They maintain relationships with executives of client businesses, oversee the agency’s account team across all disciplines and develop strategies for clients.

What does client service mean? Client servicing is about understanding the needs and desires of a customer. Ideally, this process is all about listening to the customer, getting to know the client, and genuinely seeking to be there for the customer in every possible manner.