How do i contact the city of richmond? The City continues to offer services and can be reached by telephone at 604-276-4000 and email at [email protected] , or by contacting a department directly. To contact the Mayor and Councillors see the Mayor and Councillors contacts page.How do i make a payment to the richmond call center? The Call Center can accept credit card payments by telephone at (804)646-4646 during their hours of operation. (8:00 a.m. to 5:00 p.m.) Pay By Mail Payments can be mailed to: City of Richmond Department of Public Utilities PO Box 71210 How do i pay my richmond public utilities bill? The Call Center can accept credit card payments by telephone at (804)646-4646 during their hours of operation. (8:00 a.m. to 5:00 p.m.) Pay By Mail Payments can be mailed to: City of Richmond Department of Public Utilities PO Box 71210 Charlotte, NC 28272-1210. Divisional Menu: Pay My Bill Public Utilities HomeHow do i contact richmond water heaters? Contact Us. Richmond Water Heaters is a pision of Rheem Manufacturing Company. Customer Service Call Center 7:30am – 5:00pm Central Time Weekdays Phone: 800.621.5622.