What are the most common call centre abbreviations? These are the most common 100 call centre abbreviations: Abbreviation Term CB or CL BK, Call back CC Customer care CCI Customer called in CIN Customer I/D number 96 more rows ...What words can you use to describe good customer service? Renowned. Sensational. Skillful. Splendid. Superb. Terrific. Thriving. Unbeatable. Let’s now look at how to incorporate some of these words into excellent, positive customer service communications at every stage of the process.What does the s stand for in customer service? The S in B.L.A.S.T. stands for Satisfy, which is similar to Solve. Customer service staff should figure out what they have the power to do to make the issue right with the customer. Sometimes, the customer simply wants to know that the issue will be discussed and addressed in the future.What is the abbreviation for general sales and customer service? G.U.E.S.T. stands for Greet, Understand, Education, Satisfy, and Thank. Unlike the other methods on this list, G.U.E.S.T. is a general sales and customer service methodology that can be used when serving customers throughout the buying journey.
Acronyms, including CTI = Customer Telephoned In, are also useful to shorten phrases by initialising them, as well as short codes such as ~ = approximately, which replace their word equivalents. We have compiled a list of 541 of contact centre abbreviations, which is available to download in Excel format .