Quick Asked: Scorebuddy Contact Us?
Last update: 14 Apr, 2024 
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What is scorebuddy used for? Scorebuddy is a web based call center solution for businesses of all sizes. Its capabilities include skills based routing, call monitoring, real-time reporting, and others. The software was designed and launched by Sentient Solutions Limited headquartered in Dublin, Ireland. What is Scorebuddy rating? ()How do i use scorebuddy to measure customer interactions? Most interactions with customers follow a typical flow, you can identify segments in the process and treat them as sections in your card, alternatively you can use sections as attributes or behaviours, perhaps soft skills. With Scorebuddy what you measure is your choice and it should reflect your customers and business priorities.Why choose scorebuddy for qa? Our QA teams randomly sample agent interactions, auditing all channels including voice, chat, email and social. We find Scorebuddy extremely easy to use, the look and feel is very user friendly. Our agents can review their dashboards immediately, reviewing feedback and gauging where they stand against other agents in real-time.What is the scorebuddy zendesk integration? The Scorebuddy-Zendesk Integration saves us a lot of manual work and that definitely is a plus, which in turn makes the overall QA process more efficient. Over 40 managers in Allianz use Scorebuddy for quality monitoring their teams, which consist of 300+ agents.
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What is . Scorebuddy?. Scorebuddy is the only All-in-One Contact Center Quality Management platform for scoring, reporting and automatically analyzing customer interactions; flexible scorecards, integrated surveys, rich dashboards, AI text analytics as well as Learning & Development solutions, integrated in one platform sold as bundles; or purchased as stand ...