What is a help desk ticket system? A help desk ticket is a computerized system where companies use technology to help track work requests. Technology allows a business to use an e-mail or server-based system to maintain any help desk ticket sent in by employees.What is the help desk system? A typical help desk can effectively perform several functions. It provides a single (or multiple) point of contact for users to gain assistance in troubleshooting, get answers to questions, and solve known problems. A help desk generally manages its requests through the use of software such as issue tracking systems.What is a support desk? A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software.
MobiKEY is a remote access technology that provides secure access to data anytime, anywhere, and on any device. It uses smartcard and PKI-based multifactor authentication (MFA) and patented technology to securely connect your organization’s assets with authorized employees and contractors.