How long do i have to contact reverb to return my purchase? All concerned buyers must contact Reverb within 7 days of receiving their purchase, or within 14 days of a failure to receive their purchase.Should i use reverb or not? If you don't like sending gear for free, and receiving nothing in return, then avoid reverb. Cut and paste customer support lies, and is usually rude. Their system should be more automated, with regards to releasing payments, or shouldn't hold payments at all.What happened to reverbs customer service? Please feel free to reply to this email outreach if you have any further inquiries as we would be happy to assist. Since Etsy bought Reverb everything has gone downhill - massively. Reverb's customer service was based in the US and you could ring and get through to an English speaking and knowledgeable agent pretty fast.Why is it so hard to sell gear on reverb? It's hard to make money selling your gear when 75% of the offers come from spam troll accounts who make an offer and never pay, knowing Reverb does nothing to enforce payment or punish accounts for wasting time and screwing over potential sales. Reverb doesn't even have a phone number anymore to contact customer service.
Reverb will likely require pictures of any damage and a repair estimate, so please procure those in advance. This requirement can be waived solely at Reverb's discretion. Communication must be made within 7 days of the shipment being delivered (or within 14 days of the anticipated delivery date in cases of non-delivery).