How do i contact the pastoral care department? To speak confidentially with a qualified member of the Counseling Department through the Pastoral Care Line, contact us (toll-free) at 877-233-4455 Monday through Friday between 6:00 a.m. and 8:00 p.m. Mountain time. Your contact information will be handled discreetly and a member of our staff will return your call as soon as possible.What is pastoral counseling? A Definition of Pastoral Counseling. Pastoral Counseling is a unique form of psychotherapy which uses spiritual resources as well as psychological understanding for healing and growth.How do i contact focus on the family counseling department? To request a conversation with Focus on the Family’s Counseling Department, call 1-855-771-HELP (4357) weekdays from 6:00 a.m. to 8:00 p.m. (Mountain Time), or complete our Counseling Consultation Request Form. Please be prepared to leave your contact information for a counselor to return a call to you as soon as possible.What is the support line for pastors and their families? Our support line for pastors and their families features fellow pastors and trained counselors who frequently support those in church and ministry roles. These pastoral care specialists can provide an understanding ear, a word of advice, a timely referral or a simple prayer.