How to contact ouc for power outage help? Customer Support We want to provide answers to your questions and problems as quickly as possible. That’s why we’ve provided a range of options for you to reach OUC. For 24-hour customer service concerning power outages and water trouble, please call 407-423-9018 or visit our Outage Map.What can i do with my ouc account? Our website is safe, secure and mobile enhanced, so you can access account information at any time, from any computer or mobile device. When you become an OUC customer, you can create a myOUC account to be able to view bills, make payments and monitor your utility usage Online.How to change your name on your ouc bill? To change your name as it appears on the bill, contact OUC Customer Service at 407-423-9018. How do I change the mailing address or phone numbers listed for my account?What is the office of unified communications ouc? Because it is easy to use and easy to remember, 311 can help improve service delivery to residents, workers and visitors in our nation's capital. The Office of Unified Communications (OUC) oversees the designated call center for all 311 calls and for all District 911 calls.