Who is novus group? Novus Group, a South African company, provides innovative and industry leading media monitoring and analysis services to customers across the globe. Novus Group, a South African company, provides innovative and industry leading media monitoring and analysis services to customers across the globe.How do i contact novus now customer service? Contact us! 604 642 6688. [email protected]. Call Center Hours: Mon-Fri: 7am – 11pm. Weekends & Holidays: 8am – 10pm. Twitter Who is novnovus group? Novus Group, a South African company, provides innovative and industry leading media monitoring and analysis services to customers across the globe. Print media monitoring searches for a combination of traditional print publications as well as digital publications.How do i reprogram my novus tv box? Step 1 – Fill in the information below to confirm ownership of your equipment. Step 2 – Connect your digital box to your TV, the wall cable outlet and an electrical outlet. Step 3 – Call Novus Technical Support at 604 642 6688 to have your box reprogrammed.