How do i request an authorization from new directions? Upon receipt of your message, New Directions will fax or mail you the authorization. If additional information is required, a New Directions Customer Service representative will contact the provider. Please remember that authorizations must be requested within 30 days of the initial session.How do i contact new directions for translation or interpretation? For translation or interpretation services, contact New Directions at the phone number listed on the back of your insurance card or at 800-528-5763. For all other non-urgent requests for language assistance, please email [email protected] . Let us know how we can show you that together is the way forward.Why choose new directions? Recognizing the growing treatment needs of the substance abusing population, New Directions was founded in 1988 to service this community. Licensed by the New York State Office of Alcoholism and Substance Abuse Services, it has grown to be a cornerstone of chemical dependency treatment in Brooklyn.