How do i contact newbalance customer service? Closed 1 Call (03) 9582 5582 2 Email: [email protected] 3 Mon - Thurs: 9 AM - 5 PM (AEDT) 4 Fri: 9 AM - 4 PM (AEDT) 5 Sat. & Sun. ClosedHow can i get help with new balance? New Balance is dedicated to helping you every step of the way. For all FAQs, assistance with product information, order tracking, return policies and refund requests for online purchases, please use our dedicated customer self-service portal.Can you buy new balance shoes in stores? New Balance is one of the leading athletic sneaker brands in the United States. Customers can purchase New Balance shoes at many offline retailers, but items from New Balance are also available at dedicated store fronts and online. Customer service policies will likely differ for online and offline purchases.Does new balance charge for shipping and handling? There is no mention of whether the shipping and handling charged on the original order will be refunded, but we did notice that New Balance offers free shipping on all orders, so there may be no shipping to refund. If your item is defective, contact the customer service department at 1-800-595-9138 before sending your item back for a refund.
The amount was immediately deducted from my checking account ($140) - so, as far as I'm concerned, I paid for a pair of shoes. However, I have not heard one single thing from New Balance about my purchase. It is now 10/18/21 - no email, no update, no anything. I "finally" was able to get someone from Customer Service on the line this morning.