Who is m9 solutions? Founded in 2007, M9 Solutions is a fast-growing small business dedicated to providing IT services and solutions to the Federal Government.Why is user experience so important to m9? User experience is key to M9 and we build our business, from recruitment and training of M9ers, through definition of our product and service offerings, to our approach to customer care, around delivering an excellent user experience. As a business, if our IT systems are down for a day, the resulting loss can be as much as 50k-100k £ a day.What is m9 doing to improve its cybersecurity? M9 as an organisation has significantly increased its cybersecurity internally throughout the past years and we have helped our customers to do so. Over the six months to June 2021, we will be talking to all of our customers and prospects about their security policies. Importantly we will prioritise two things.