What is the difference between level 1 and level 2 support? Usually, Level 1 support teams solve user problems by following standard operating procedures (SOP). If no solutions are available as per the training and instructions, Level 1 personnel forward the queries to Level 2 support. WHAT IS LEVEL 2 SUPPORT? Level 2 personnel take queries from Level 1.What is a level 2 support technician? Usually, Level 2 support personnel have a deep understanding of the company products and extensive experience in troubleshooting. Level 2 support technicians also have more experience working for the company, in-depth training, and access to all company information.What is the cost of the level2 program? The level2 program is a free benefit to eligible UnitedHealthcare members. Plus you could earn up to $550 just for participating.What is level 3 support? WHAT IS LEVEL 3 SUPPORT? This level of support requires SMEs (Subject Matter Experts). Level 3 support consists of experts, who may include specialists such as architects, engineers, and creators. These support experts have access to the highest level of company and product information.
Contacting tec support is not the issue. Contacting someone after the level 2 rep who said the issue is fixed when in fact it is not fixed, is the issue. I spent 6 hours today trying to contact Level 2 support. When i fnally did i got the same answer it is fixed when they did nothing tfix the problem.