How do i get technical support from kepware support? Customers with an active Support & Maintenance Agreement receive high priority phone, email, and web support from Technical Support Engineers. Please have your product information and Activation ID available. PTC makes Technical Support available as a feature of a Support and Maintenance Agreement on all Kepware products not in End-of-Life.How do i request a quote from kepware? Please contact a Kepware representative or your local Kepware Partner for more information or to request a quote. Log in to the My Kepware customer self-service portal to submit a support ticket or check the status of an open case.When will the business systems be extended to include kepware customers? PTC's business systems will be extended to incorporate Kepware customers in sometime in 2017. This page has been created for your convenience as a guide to help ease the transition of Support Services to you, our valued PTC Kepware product customer.What is a kepware connected technology partner? System Integrators implement and optimize our communications software so we can remain focused on product development. Connected Technology Partners leverage Kepware software products to help provide a seamless user experience for our mutual customers.
ThingWorx Kepware Edge. Applies to versions 1.0, 1.1; OPC Aggregator Applies to all versions prior to build 6.9.584.0; Should a malicious actor gain access to the customer’s ThingWorx Kepware application and perform a successful attack, the customer may experience a crash of ThingWorx Kepware products.
14 Jan 2015 16:58 #2609. by support. Replied by support on topic Connecting to Kepware Server. The ProgID of the KepServerEX is (depending on the version) e.g. "Kepware.KEPServerEX.V5". The OPC Item IDs depend on how you configure the server, and is therefore impossible to specify them without knowing the configuration.
KWP-ATDRT0-PRD Server Suite. Kepware Automation Direct OPC Server Suite Perpetual License. One Year Support and Maintenance Agreement Mandatory at Time of Purchase (Sold Separately). See Additional Option Selection. Product ID: KWP-ATDRT0-PRD. PRICE: $1,210.00.
Kepware Technology Technical Support Integration. PTC's business systems will be extended to incorporate Kepware customers in sometime in 2017. This page has been created for your convenience as a guide to help ease the transition of Support Services to you, our valued PTC Kepware product customer.
Technical Support. For sales and technical support, we are available Monday through Friday from 9:00 AM to 5:00 PM Pacific time. Contact us by email at [email protected].
The Support & Maintenance Program is available for all of Kepware's products and applications, including KEPServerEX, ClientAce, LinkMaster, RedundancyMaster, and all advanced plug-ins and drivers. Kepware's Support & Maintenance Program includes the following: Software updates and upgrades. Technical support for an unlimited number of support