How do i update my journeys account information? For those customers who have not registered a maintainable account on the site, they may contact Journeys customer service at 1-888-324-6356 to have their information updated as needed. We may use customer information for marketing and promotional purposes.How do i contact the journeycare team? You may also voice your concerns anonymously by contacting our Anonymous Compliance Hotline at 1-800-401-8004 (Spanish 1-800-216-1288), or via email and website. Do you have a comment or question for someone on the JourneyCare Team?What are the hours of operation for journey? We are available 24 hours a day, 7 days a week to answer any questions you may have about the services we provide. Call us day or night at 1-844-6-JOURNEY, or request a call from us by filling out the form below.What is it like to work at journeys? Many Journeys team members who started their careers in customer service have been promoted into other roles and departments within the home office. Start your day by providing development and support to your team of customer service agents. Constantly monitor the quality of customer interactions and look for ways to improve their level of service.