Prior to first direct, Joe headed up HSBC UK’s contact centre operation, looking after 11 sites and c. 4,500 people. He moved to HSBC from BT in 2015, where he held a variety of roles including ‘Head of Service’ for billing and enquiries, Business improvement consultant, Marketing operations manager and Commercial finance manager.
Heyman AI Limited Financial Services London, United Kingdom 1,538 followers An award-winning company, building a digital bank aiming for the best customer experience possible!