What is genesys pureconnect? Genesys PureConnect is a unique all-in-one multi-channel engagement Marketing system that is simple to administer, flexible and adaptable to an organization’s needs– available to run both on-premise or in the cloud.What is genesys system? The Genesys system executes a genetic algorithm over either of two distinct representations for programs: (a) finite state automata (FSAs), or (b) artificial neural nets (ANNs). It runs on a 16K-processor Connection Machine (CM2) with 8K bytes of memory per processor (Hillis 1987).What is call center software? Call Center Software. Call center software is a necessary feature of any business with a high quantity of calls to oversee and track. To ensure maximum productivity, call center software offers many features which include call recording, agent scripting, and quality monitoring.
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Open the Contact Directory by selecting the Contact Directory tab in your workspace. It contains all available contacts, such as team members, customers, and any external contacts. Type the name, phone number, or email address of the contact. Click the phone icon to call the contact. Watch the video for an overview of the Contact Directory.