How to contact us if you have questions about tools? If you have questions about a certain tools capabilities, please call or e-mail us with your question. Can’t find the OEM tool you want on our web site? Just e-mail us and we’ll try our best to provide you with a viable solution. Sign Up to Receive Our Email Newsletter!How do i contact the general? The General ® welcomes your feedback! Please call us at 1-844-327-9870 or click here to skip our phone menu, and we’ll call you at your convenience.Why choose general tool company? General Tool Company is a technically advanced, privately-owned manufacturer in Cincinnati, Ohio. Our clients are aerospace manufacturers and defense contractors. We invest heavily in the manufacturing specialties sought after by our worldwide base of customers.Where are general power tools made? In 1946 following the end of World War II, in Montreal Canada, General established several manufacturing facilities to produce high quality commercial/industrial woodworking machinery. General International's semi-pro line of power tool products.