What is first lites customer service like? First Lite prides itself in providing exemplary customer service. Complete customer satisfaction is our foremost goal. If you have any questions or concerns, please do not hesitate to let us know.Where is firstfirst light optics located? First Light Optics Ltd, Unit 7 Budlake Units, Budlake Road, Marsh Barton Trading Estate, Exeter, Devon, EX2 8PYWhat is firstlight? what is firstlight? FirstLight Power is a renewable energy supplier operating hydroelectric, energy storage, and solar projects that produce clean, dependable electricity for more than 1.3 million New England homes.What is the on call process at firstlight? At FirstLight, we have an on-call process which allows response to a variety of unplanned incidents. Employees live and work within all the areas where we operate and service customers. Resolution for critical service-affecting issues should be initiated by opening a repair ticket by calling our 24 x 7 repair centers.