Quick Asked: Evaluagent Contact Us?
Last update: 14 Apr, 2024 
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Whats new in evaluagent lms? New: EvaluAgent LMS. The Integrated eLearning Platform Purpose Built For Customer Service and Sales Teams. This opens in a new window. Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention.What is the evaluagent api and how do i use it? You can use the EvaluAgent API to access and update information within your EvaluAgent account. The API is REST-based, follows the JSON:API spec, and is documented using the OpenAPI spec. A copy of the spec for this API can be downloaded from the link above.How do i assign user roles to evaluagent users? User to add to EvaluAgent. A list of roles to be assigned to the user can be specified in the roles relationship. This can include making the user an agent or a quality analyst, or giving the user system access so that they can login to EvaluAgent. A list of role ids can be found in the Roles endpoint.
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EvaluAgent Call Centre Quality Assurance and ...
Integrate and fetch conversations, survey results and performance data into the most connected QA & improvement platform on the market. Auto-score 100% of calls, emails and chat sessions to highlight CX and compliance breaches. Build your own signals and filters to send conversations to your QA team for deep-dive evaluation and root-cause analysis.
A StepbyStep Guide to the Contact Centre QA Process
There’s lots of great content out there if you want to go into the QA process in depth. Including our Ultimate Guide To Quality Assurance here.. Sometimes however - particularly when you’re starting out - you want a top-level guide to contact centre QA that runs you through the basics and allows you to find your bearings before going into the finer details.