What is the telephone doctor training program? A proven series of skill-driven training videos which cover the spectrum of customer service, customer success, client retention, help desk, telephone training and call center skills. Keynotes & Virtual Workshops for Associations, Corporations and Sales Meetings featuring Nancy Friedman, The Telephone Doctor.What is the telephone customer service course? This course focuses on honing outstanding telephone customer service skills in order to meet customer needs and presenting a professional, knowledgeable image that reflects well on your company.What do you learn in a customer service training program? During this program, participants will learn the basics of customer service, how to project a polished phone image, demonstrate proper telephone skills through practice activities, and leave with the tools to present an image that reflects confidence, credibility, and capability. At this program’s conclusion, participants should be able to:Why choose our call center training? If you’re looking for leadership and culture guidance, call center customer service training, customer service etiquette training, or phone skills training in general - we offer the right course for your team. You’re one-of-a-kind, and so is your training! Because when you’re engaged, you learn better. This isn’t your ordinary classroom!
TrainSmart’s Customer Service Training Programs for internal and customer support teams will provide skills, ideas, and techniques to improve customer service along with an opportunity to practice using real-life situations. We tailor activities to fit your specific organizational needs.