Do your customers really want to come to your auto shop? Let’s face it – nobody really wants to come to an auto shop. From basic maintenance to full-scale repairs, most people view your business as an inconvenience. Because of this, you should do everything you can to listen to your customers, and be honest and genuine when interacting with them.How can your auto repair shop benefit from customer service software? Communicate with customers right within our shop management software to send estimates, updates, and answer questions. Capture, markup, and share vehicle photos and videos from a smartphone or tablet. Offer your auto repair shop customers more flexibility, send confirmations and automated appointment reminders.How do you get your customers to service their cars? Your customers have a lot of options when it comes to servicing their vehicle. Remind them how invaluable your shop is with concierge service inspections and customized messaging that inspires absolute loyalty. Most dealerships have more service business than they can manage.Are there any customer service no nos in the auto repair industry? There are plenty of no-no’s when it comes to customer service in the auto repair industry. Customer service mistakes can be very costly. When a customer decides to take his/her business elsewhere, it means that a lifetime of business just walked out the door.
3 reviews of Auto Shop "Dale is such a down to earth, honest guy who really takes the time to explain to you what's wrong with your car, even though you are a woman! He will even tell you when it's time to hang it up and finally get a new car instead of sinking money into one that is most likely a lemon. My friend recommended I go to him, and even though I was happy with my old mechanic, I