Navigating RealPage Payments, Service Requests and Online Renewals in ActiveBuilding. Setting Staff Service Request Notifications (OneSite users) Limited Access for Former Residents and Approved Applicants. Making a Payment (OneSite Users) Making Debit/Credit Card Payments over Phone with Payment Coupon. See all 14 articles.
Residents will be prompted to complete the form below. The information must be exactly as it appears in your management software. Following a correct match of information, the resident will receive the email invite to register for ActiveBuilding. Existing users can enter their email address and password then select the Log In button.
Getting Started. If you're new to ActiveBuilding and want a quick overview, this getting started section is for you.
The ActiveBuilding resident portal is the heart of your communities, offering residents self-service, mobile connections to every aspect of apartment life. Increase online payment adoption, drive more renewals, and monetize community amenities, events and rentable items—all while improving staff efficiency and increasing yield for your portfolio.
There are two different views shown below for submitting a payment and your view depends on your property management's configuration. VIEW 1. Step 1. Go to My Dashboard > Payment Center > Make a Payment. Step 2. If you have never made an online payment in ActiveBuilding before you must add a payment account before you are able to submit a payment.