What is the 10 foot rule in customer service? Simply stated, every employee is expected to acknowledge with a smile and a verbal greeting every customer with whom they come in contact. Simple, it's the 10-Foot Rule. As an employee, if they come within 10 feet of a customer, it's their responsibility to follow the 10-Foot Rule.What is the 10 foot rule for greetings? When a customer is greeted by an employee that they come within a certain distance of, it is commonly referred to as the “10-Foot Rule”. That is, whenever an employee comes within 10 feet of a customer, the employee greets the person with a cheerful hello, or simply makes eye contact, smiles and nods his or her head.What is the ten foot five foot rule? It’s Customer Service 101. It is a very basic concept or strategy that you may be familiar with, except I have a twist on this, so please read on! The “Ten Foot, Five Foot Rule” is generally thought to be a frontline strategy, just for customer-facing employees.What is the 10 and 5 rule in business? The 10 and 5 rule is famous in the hospitality industry as a simple reminder to consistently greet people that you encounter. When customers are 10 feet away from you, use a non-verbal greeting such as a smile or a wave. When customers are 5 feet away from you, greet them verbally.
A Customer Service Blog by Eric Jones. Tuesday, July 28, 2015. The 10-Foot Rule “The 10-Foot Rule” is a very simple rule, but it’s not so easy to implement at first. However, if you can figure out how to incorporate it into your daily life, it’s magical. At work it will improve your relationship with your customer, your teammates, and even your boss. And if you use it in ...
You can have fun by applying the 10-10 rule to other scenarios. For example, challenge yourself to answer your telephone within 10 seconds of the first ring. Respond to important email messages within 10 minutes after you have received them. When you need to be away from your desk, return all of your phone calls within 10 minutes of returning.
When a customer is greeted by an employee that they come within a certain distance of, it is commonly referred to as the “10-Foot Rule”. ...
As an employee, if they come within 10 feet of a customer, it's their responsibility to follow the 10-Foot Rule. Implement the 10-Foot Rule in ...